An effective but sensitive revenue collection service
Confero Collections Ltd understands the need for a revenues collection service that is both effective but sensitive to individual circumstances and that properly differentiates between the “can’t pays” and the “won’t pays”.
All our Enforcement Agents are trained in the main benefits, exemptions and discounts available to Council Tax payers and are capable of recognising cases of under-claiming and fraudulent or mistaken claims.
Our Enforcement Agents are fully trained in information gathering and can provide significant added value by obtaining information for clients regarding new occupiers, landlord details and employment information.
Rather than provide a “one size fits all approach” we do our utmost to tailor our services to the needs of the individual client.
Features of our service include:
- Guaranteed early morning and evening calls (in compliance with client codes of conduct) to maximise chances of establishing contact
- Automatic monitoring of payment arrangements and despatch of reminder letters
- Full electronic exchange of data with clients
- Comprehensive management and performance information
- All liability orders for the same council reference or address automatically linked and actioned simultaneously